DreamMaker Bath & Kitchen Earns STAR Award for Franchising Excellence
DreamMaker Bath and Kitchen earned a STAR Award for Best Overall Performance at last month’s Franchise Leadership and Development Conference (FLDC) in recognition of the brand’s outstanding franchise development practices.
DreamMaker Home Office Staff
The FLDC, an annual event held exclusively for franchise development executives and professionals, names a new honoree for the prestigious STAR (Speaking To And Responding) Award each year. Winners are evaluated on categories including franchisee recruitment, online inquiry follow-ups, mystery shopping, social media, franchise development websites and franchisee satisfaction.
“DreamMaker has been in operation for more than 20 years, and we have always taken pride in how we treat our franchisees,” says Doug Dwyer, President and Chief Stewarding Officer of DreamMaker. “That starts even before the beginning - it starts with how you approach franchise candidates.”
The STAR Award research team evaluates franchise brands through mystery shopping, gauging the responsiveness of their franchise development websites, franchisee surveys and more. DreamMaker, named the top home services franchise in franchisee satisfaction by Franchise Business Review in 2021 and 2022, won the STAR Award for excellence in:
- Website Best Practices
- Online Sales Follow-up
- Telephone Mystery Shopping Report
- Social Media
- Franchisee Satisfaction