President and Chief Stewarding Officer
Doug Dwyer is President and Chief Stewarding Officer of DreamMaker Bath and Kitchen and has led the company since 1997. He purchased DreamMaker in 2003 from Theresa Dwyer. His management expertise includes overseeing all of DreamMaker’s franchise opportunities for sale, operations, franchise development and support, marketing development, national accounts, and warehousing.
He was named 2004 Remodeler of the Year by Professional Remodeler. Under his leadership, DreamMaker has won repeated inclusion among Remodeling’s Big 50 and Top 100 firms, Qualified Remodeler’s Top 500, and Entrepreneur’s Franchise 500. He is actively involved in the National Association of the Remodeling Industry and has served in many leadership roles. Doug also is a member of the National Kitchen and Bath Association and the National Association of Home Builders Remodelers (NAHB).
He is a speaker at remodeling, home construction, franchising, and general business meetings. He has addressed audiences at the Southern Building Show, the Remodelers’ Show, International Franchise Association conventions and Baylor University’s FastTrack Entrepreneurial Program graduation. He and his family live in Waco, TX.
Chief Support Officer to Doug
Gayla serves on the DreamMaker Bath and Kitchen Board of Advisors and supports her husband, Doug Dwyer, in his role as President and Chief Stewarding Officer of DreamMaker, earning her the title C.S.O.T.D. (Chief Support Officer to Doug). After earning degrees in both economics and real estate from Baylor University in 1994, Gayla worked as a paralegal for The Dwyer Group. Gayla has also served as a real estate agent in the Waco residential market and worked as a pharmaceutical sales rep for Abbott Laboratories based in Chicago. Gayla resigned from Abbott Laboratories in July 2007 to be a stay-at-home mom.
Gayla is passionate about her partnership with two local charities in the Waco community. The first supports child literacy efforts. Gayla volunteers time during the school year to read with a student who is not reading at grade level. The second supports families entrusted to the care of Compassion Ministries of Waco. During the Christmas season, Gayla and her family provide gifts to bless these families who are either on the verge of homelessness, or just escaping homelessness.
Gayla enjoys spending time with her husband, whether it be business or leisure. She also cherishes time together with family. Gayla and Doug have one son, three daughters, one son-in-law, and two grandsons. A favorite pastime for Gayla is reading. Mark Rutland and Matthew Kelly are two of her favorite authors.
Chief Operating Officer
Amy Mosley has been with DreamMaker since 2001 and oversees franchise support and internal operations, including franchise training. During her tenure with DreamMaker, she has served several times as a board member and chair various committees for the National Association of the Remodeling Industry (NARI). As the previous Vice President, Amy has just recently been promoted to Chief Operations Officer.
Having served on NARI’s Bylaws and Ethics Committee as well as the Finance Committee, Amy is currently serving as the chair of the Membership Committee and is also a member of the Board of Directors. She served as a judge for four years in NARI’s National Contractor of the Year competition and has received a NARI President’s Award for her contribution to the association. She also has been a speaker at the national Remodeling Show.
Amy has served as a board member and marketing and communications committee chair for the National Kitchen and Bath Association, holds a Certified Aging-in-Place Specialist designation from the National Association of Home Builders and is a Certified Franchise Executive.
A graduate of Baylor University, Amy has more than 20 years of experience in marketing and franchising and has held positions with multi-unit retailers such as Pier 1 Imports and Chief Auto Parts (now part of AutoZone). She makes her home in Waco with her family.
John McCue started at DreamMaker Bath & Kitchen in February 2011. As a franchise recruiter, John helps find potential franchisees who are not only interested in our franchise opportunities for sale, but who also align with our goals and values. He guides prospective franchise candidates through the mutual evaluation process toward becoming a DreamMaker franchise.
John retired as a lieutenant colonel from the U.S. Army where he served as a helicopter pilot during the Vietnam War. He earned a bachelor’s degree in aviation science and a master’s degree in management.
He and his wife, Gloria, have been married 50 years. They have three children and 10 grandchildren.
When he’s not working at DreamMaker, John plays with the grandchildren, relaxes in the pool, golfs and shops with his wife.
Kristi was first welcomed to the DreamMaker team in April of 2022 and serves as Executive Assistant. In this role she works to assist Doug with various DreamMaker events as well as day-to-day administrative tasks and projects.
Before joining DreamMaker, Kristi worked as the office manager for a water supply corporation for six years, and prior to her time there worked for a commercial sign and lighting company. She also has experience in retail management and sales.
When not working, you might find Kristi in the audience of one of her kids’ various extracurricular activities or attending church with her family. She also thoroughly enjoys crocheting and making items for her friends and family.
Director of Business Operations
Carly Kennett joined the DreamMaker team in October 2016. Carly is responsible for the day-to-day financial operations of DreamMaker’s corporate office. She also manages our legal counsel with contracts and legal compliance. Carly is tasked with wearing several different hats within the DreamMaker organization, but her main hat is Direct of Business Operations.
Carly earned her B.A. in Psychology from the University of Texas at Dallas in 2007. After entering the working world for several years she returned to complete her Master’s in Business Administration at Tarleton State University in 2013.
Carly and her husband Drake live in Dallas and are the proud parents of two little boys, Logan and Declan. They are also avid dog lovers and have a 4-year-old Belgian Malinois, Behr. In their spare time, you will find them chasing around a toddler or trying to catch up on sleep! They also enjoy sneaking off to the movies when they can find someone crazy enough to watch their little ones.
Director of Technology
Conway joined the DreamMaker team in December 2018, managing the DreamMaker technology stack and supporting users including the corporate team and network of franchisees across the country. Conway has 15 years of experience in technology with several companies.
Following 15 years in ordained ministry, Conway worked for The Container Store. During his last 6 years there, Conway worked in the corporate office, supporting technology and systems used by the company and its stores across the country. Conway most recently worked for PDI Technologies, implementing and supporting an ERP software solution for the convenience and wholesale petroleum industry, with a special focus on data and reporting.
When not working with DreamMaker technology, you can find him reading a good book, watching movies, traveling, or at a Baylor Bears athletic game. Conway grew up in St. Louis and will always remain a St. Louis Cardinals fan.
Director of Marketing
Devin joined the DreamMaker team in May of 2021 and serves as Director of Marketing. Prior to his role at DreamMaker, Devin was the Co-Founder & Executive Director of Franchise Services at FirstLight Home Care Franchising where he and his father, Jeff, built the franchise brand from inception to over 200 markets across 35 states and Canada in an 11-year span. Devin utilizes his passion and expertise in franchise marketing to support the success of franchisees and the DreamMaker brand.
When Devin is not driving the marketing success of DreamMaker, you will likely find him playing pick-up basketball games or hanging out with his wife, Jessica and their four children, Liam, Sullivan, Brooks and Maggie.
Brittany joined the DreamMaker team in April 2022 and is an integral part of the marketing team as Marketing Coordinator. Her role includes managing the DreamMaker Brand and assisting with both Consumer/Franchise Marketing and Franchise Recruiting Marketing.
Prior to her role at DreamMaker, Brittany has enjoyed agency experience in various roles of recruiting, copywriting, and digital marketing.
Brittany loves to travel and camp outdoors, but also enjoys spending time in her kitchen cooking and baking. She also has an interest in writing and always loves a good book.
Digital Brand Manager
Taylor Christie is a Digital Brand Manager at DreamMaker, where she started as a Marketing Intern in August 2019. After being promoted to Local Franchise Marketing Specialist in March 2021, she was subsequently promoted to Digital Marketing Specialist in January 2022 and to Digital Brand Manager in February 2023.
As the Digital Brand Manager, Taylor plays a role in ensuring the online success of the DreamMaker network. She works closely with franchisees to provide training, gather performance metrics, and ensure the effective implementation of consumer marketing programs. Taylor is also responsible for overseeing the implementation of new marketing systems and monitoring the development of advertising collateral, as well as facilitating franchisees' marketing requests. As the leader of the Graphic Design Team, Taylor is focused on developing and executing the company's brand strategy to create and maintain brand awareness, loyalty, and standards.
Taylor earned her B.A. in Marketing with a minor in French from Baylor University in 2021. She has also gained valuable experience in diverse marketing fields by studying and working in three different countries including France, Switzerland, and the Czech Republic. With her extensive international experience, Taylor has become well-versed in industry-specific trends and in delivering value across multiregional markets.
Outside of work, Taylor is passionate about health and fitness and is a big fan of Barry’s Bootcamp. Based in Sydney, Australia, she is enthusiastic about traveling whenever possible.
Marketing Project & ROS Coordinator
Abi Harper originally joined the DreamMaker team as the Corporate Intern in August 2019, and was promoted to Marketing Project & ROS Coordinator in May 2022. In this role, Abi is responsible for supporting the marketing and communication efforts of the corporate team and franchisees to strengthen the DreamMaker brand. She assists in the implementation of marketing systems, communications strategies, data collection and reporting, and assists in brand management.
Abi completed her B.A. in Marketing with a minor in Psychology from Tarleton State University in 2022. When she’s not assisting the DreamMaker Team, she loves to spend time outside in the sunshine with her husband and her dogs. She’s also a coffee and tea enthusiast, and you can usually find her at a local coffee shop with a cozy window seat.
Joaquin Erazo joined the DreamMaker team in March 2014 as its Marketing Strategist. With more than 25 years of experience in marketing and a master’s degree in business administration (MBA), Joaquin is a recognized marketing expert.
Joaquin brings almost 30 years of strategic marketing experience. Joaquin’s experience includes directing marketing for Case Design/Remodeling for 14 years as VP and CMO, along with implementing marketing for over 60 of the leading design + build companies in the US through Marketing Wing from 2013 through 2022.
He is a sought-after consultant, speaker, strategist, and visionary. Joaquin has been published in Forbes, Inc. magazine, The Washington Post, Fast Company, Qualified Remodeler, Professional Remodeler, and Remodeling Magazine, and is often a marketing speaker at remodeling conferences.
In November 2022, Joaquin sunseted his marketing agency and joined DreamMaker full-time. At DreamMaker, Joaquin covers strategic marketing development, project management and works closely with new franchisees and establishing their first-year marketing plan.
“I’m humbled and excited to be part of the DreamMaker brand,” said Joaquin. “I’ve been impressed with the business savvy, character, and integrity of every franchisee I’ve met. Coupled with creative designs, proven processes, and quality craftsmanship; I have no doubt our marketing will resonate and attract the best prospects in each local market.”
Joaquin and his family live in Leesburg, Virginia.
Director of Franchise Operations
Dale Ressler is our Director of Franchise Operations, overseeing and leading the Coaching Department, developing training systems, and coaching franchisees to engage DreamMaker business systems successfully and profitably. He holds an EPA Lead Certification as well as an Aging in Place certification and is a Pennsylvania-licensed Home Improvement Contractor.
When he’s not being a franchise coach, Dale enjoys drag racing with his dragster. He also is a volunteer chaplain with Racers for Christ serving NHRA Drag Racing. A licensed paramedic, Dale is president of the board of directors for EMS Organization with 69 employees.
Dale earned a Moody Bible Institute diploma. He and his wife, Bobbi, have been married for more than 30 years. Their son and daughter are both married but live in the local area. “I love hanging out with my kids and their spouses,” he said.
Jesse joined the DreamMaker team in October of 2018 and has enjoyed over 40 years of residential new home and remodeling construction experience. He has successfully developed multi-family projects, operated his own remodeling business, served as an FHA Compliance Inspector/203k Consultant, and has worked as an Account Manager and Director of Production with several multi-million dollar design-build firms in the Atlanta market since 1998. Jesse also offered consulting services to contractors in the Atlanta area assisting them with system and process development.
Jesse has been an active member of the National Association of the Remodeling Industry (NARI) since 1994 and served in several leadership positions in the NARI Atlanta Chapter. He was also very involved at the National level and served on the Board as Chair of the Education, Membership Committee and served on the Certification Board of NARI. He is a Master Certified Remodeler and Universal Design Certified Professional. Jesse gave back to the community serving as a member of the Advisory Board to the Construction Management program at Gwinnett Technical College up through 2018. He gave talks to construction and design program students on the values of working in the remodeling industry. Before joining DreamMaker Jesse served as the Executive Director of the NARI Atlanta Chapter.
Jesse and Maggie are empty nesters and enjoy traveling, cooking, gardening, real estate investing, volunteering, and visiting with friends, family, and Jesse’s three grown children. Jesse enjoys music and relaxes playing guitar, hiking, and reading a variety of fiction novels.
Steve enjoys over 23 years of experience in the franchise industry. He has successfully developed cross-functional consensus and directed needed change for franchise organizations; thereby, increasing revenue, efficiency, and profits with proactive business management approaches connecting people, spearheading strategies, and continuously enhancing operations.
Steve has owned his own residential remodeling business and has served as Director of Operations for the franchisor Aamco Transmissions, Inc. He has also served as Vice President of Operations, Merchandising and Integration for Floor Coverings International corporate. He is currently Owner and President of Duke & Duke Consulting, Inc, specializing in assisting clients with finding the proper franchise system which matches their personal and financial goals. He also assists emerging franchises with operational support. Steve is Caliper Assessment certified and possesses overwhelming experience in strategic planning, operations oversight, performance improvement, franchise evaluation, business development and brand strategy.
Steve and his wife Ashley have been married for 28 years and they have three daughters. Steve is active in his church, local community, and loves golf, tennis, coaching baseball and just about any other sport.
Stephanie Lankford joined DreamMaker in June 2022 as the Operations Coordinator. Stephanie supports executive and operational functions of the corporate team and serves as a liaison between corporate team and others. She also supports franchise coaches and works closely with the VP and Corporate Accountant to plan and execute reunion and training events.
Stephanie previously worked at Neighborly (formerly The Dwyer Group) for the past 20 years. She started in the mail center and worked her way to Human Resources where she served in several different roles learning HR functions, benefits and payroll. Stephanie also conducted new orientation and benefits administration.
Stephanie loves spending time with her family and puppies, decorating and crafting. You can find Stephanie at Hobby Lobby looking for her next craft, and hanging out with her husband Brad of 25 years, her two kids Chase and Allison and her spoiled fur-babies Cooper and Dallie Mae.
Corporate Compliance Administrator
Kelsie Carrington joined the DreamMaker team in August 2022 as the Corporate Compliance Administrator. In this role, Kelsie compiles all compliance documents and communicates with franchisees on financial compliance. Before joining the DreamMaker team, Kelsie worked in customer service and served as the office manager of a water corporation. As a busy mom, when Kelsie isn’t working, you can find her chauffeuring her kids to all their hobbies and extracurricular events.
Tracy Nice joined the DreamMaker team as head of our Preferred Vendor Program. Tracy has worked with DreamMaker in the past as an event planner for our yearly Reunion, and is the owner of Stancy Events, which focuses on corporate engagement strategies through shared experiences. Tracy has joined us in this expanded role to help us re-vamp and re-energize the Preferred Vendor Program.
Tracy’s core values are Creating Connection, Building Community, Leveraging Resources, and Inspiring Generosity. Along with these core values that drive her, she brings a vast depth of experience with over 2 decades in construction, having worked for contractors, distributors, and manufacturers in industrial pipe, valve and fittings, fire protection, underground, consigned inventory, database management, water treatment, and painting. As a logistics pro, she could never give up the customer service side of the business.
Tracy lives in Kansas with her husband Stan and two children, Alex and Cora. She volunteers with the Enterprise Center in Johnson County as a mentor for the Growth Mentoring Service and is an active member of her local Meeting Professionals International chapter. She enjoys baking, crochet, and taking road trips in her spare time.