Selvi and Darnell Austin of Lubbock, TX, whose remodel was featured in the Lubbock Avalanche-Journal, tell the newspaper why they enjoyed working with their local DreamMaker remodeling franchise.
Why do customers hire a DreamMaker remodeling franchise rather than a competitor? A customer in Lubbock, TX, recently explained the reasons she enjoyed working with DreamMaker for her family’s remodeling project — and it’s a great representation of the kind of feedback we get every day.
Selvi Austin and her husband, Darnell, have lived in their home for 15 years and were sent to DreamMaker Bath & Kitchen of Lubbock by a friend who had been thrilled by DreamMaker’s work in her home. Steve Betts owns the DreamMaker franchise in Lubbock, as well as another location in Amarillo, and he consulted with the Austins on their remodeling project.
DreamMaker has developed systems for sales and production that put customers’ needs and desires at the forefront, which makes the remodeling process much easier for our customers and allows us to deliver great designs and craftsmanship. DreamMaker customers hire us because of our reputation for excellence and our ability to handle all phases of a remodeling project.
“DreamMaker was awesome to work with,” says Selvi. “Remodeling a kitchen is a big investment, and you want it to be done properly. With DreamMaker, we had peace of mind that everything would be done right. They were so easy to work with.”
“We wanted to work with a contractor who was reliable, insured and would coordinate everything for us,” explains Selvi. From their first consultation, Selvi knew that DreamMaker was the right choice for her needs. “DreamMaker was easy to communicate with. I would ask a question or bring up a concern that I had, and they would offer a suggestion or a solution. They were wonderful to work with.”
“We’re so pleased with the results,” Selvi says. “The job DreamMaker did is exquisite. You won’t find a flaw in the work anywhere.”
During the remodeling project, Selvi says she appreciated that DreamMaker was there to accommodate her needs. As a nurse, Selvi works nights. DreamMaker was able to work around her schedule in the mornings. When she had a question about the project, DreamMaker was there to offer answers or suggestions. Best of all, DreamMaker handled all the details for the couple, making it easy for them to get the new kitchen they wanted.
A great brand with great franchisees
Entrepreneurs who join the DreamMaker remodeling franchise family become part of a network of three dozen remodeling pros who are dedicated to delivering exceptional service to our customers. Thanks to our track record, customers are willing to pay more for our service, knowing that we will deliver an outstanding value. Our systems and our reputation enable DreamMaker franchisees to generate a higher profit margin than is typically seen in the remodeling industry, which allows owners to hire great help. That, in turn, allows our owners to have time for their families, faith and communities, as well as for their businesses.
To learn more and to start a conversation, fill out a form to download our free franchise report or visit our research pages. You also can read stories about existing franchisees and their customers on our blog. We hope to talk to you soon!