DreamMaker Knows the Importance Client Communication Has on High Customer Satisfaction
One of the struggles for owners who have started a remodeling business is the lack of communication between their contractors and clients. It’s worth mentioning that the bigger issue is actually that many of these remodeling contractors do not realize how important consistent and clear communication is for their clients.
There is an emotional roller coaster homeowners are experiencing when they are remodeling their home. It’s a disruption in their day-to-day lives, can get messy and grows more difficult to deal as the production weeks play out and they may have to live out of a makeshift kitchen for 4-6 weeks. Not only that, but remodeling is a big investment and it can be frustrating when they don’t know who is going to be there and left wondering if someone is coming by the house today. Take our advice – never leave a client wondering because they may wonder the worst. For there to be minimal stress for both the client and contractor, there must be a strong line of communication.
At DreamMaker Bath & Kitchen, we understand the importance of communication, and that is why we have created Our Remodeling Process for our franchisees. We created this process to ensure a consistent positive experience for clients, increasing customer satisfaction for our franchisees. How, you may ask? This process creates trust and predictability between DreamMaker franchisees and their clients which turns into high customer satisfaction. High customer satisfaction is most dependent on consistent and clear client communication. Let’s dig a layer deeper. High customer satisfaction is most dependent on setting and resetting expectations at every touch point with your clients, so they aren’t left wondering. DreamMaker clients can feel secure that their project will be completed in the most efficient manner possible while being in ‘the know’ every step of the way.
You may be wondering, “How do I know to provide clear communication to my clients about what they care about most - price and timeline? DreamMaker provides a proprietary estimating system that allows DreamMaker owners the ability to accurately price jobs and give clients a reasonable timeline for projects. As clients are moved through the process, they are introduced to each member of the DreamMaker team that they will be working with.
DreamMaker provides its owners with thorough training over the processes we have in place and the proprietary systems we have designed and implemented. This helps franchisees run a more efficient and successful business. This helps the business work for you, instead of your working for the business.